Thymes is committed to ensuring customer satisfaction and offers the option to exchange or refund products if you are not completely satisfied with your purchase. Returns and exchanges must be initiated within 30 days from the date your order was shipped. Once your returned item is received, please allow 10 to 14 business days for processing the refund or exchange.

To start a return, contact the Thymes Customer Experience team at 1-800-352-4071. Representatives are available Monday through Thursday from 8:30 am to 5:00 pm and Friday from 8:30 am to 12:00 pm Central Standard Time. You may also email inquiries to cs@thymeslife.it.com. When returning a product, it is recommended to include the original packaging whenever possible, along with the packing slip and a clear statement indicating whether you prefer a refund or an exchange. Returns should be sent to:

Thymes
Order # ___________
629 9th Street SE
Minneapolis, MN 55414

To ensure the safe arrival of your return, ship the package using an insured courier such as UPS or FedEx, or with delivery confirmation through USPS. Keep your shipping receipt as proof in case the package is lost or damaged during transit. Thymes cannot issue a credit or replacement without confirmation that the returned item was delivered. Customers are responsible for the cost of return shipping.

If the product was purchased from a source other than Thymes, it is generally recommended to return it to the original retailer. A receipt will typically be required in these cases, and Thymes can then exchange the item for a new product of equal value.

Thymes offers a 60-Day Satisfaction Guarantee for purchases made through Thymes or authorized sellers. This guarantee allows customers to request a refund or replacement if they are not satisfied with the product. Products purchased from unauthorized sellers are not covered under this guarantee, except where prohibited by law. The guarantee is valid only for the original purchaser and cannot be transferred.

To submit a claim under the 60-Day Satisfaction Guarantee, contact the Thymes Customer Experience team at 1-800-352-4071 with information about your purchase, including the place and date of purchase. Once your request is approved, you will need to send the Thymes product along with proof of purchase and the guarantee approval confirmation number to the address provided above. Guarantee requests must be submitted within 60 days of the original purchase date, and customers are responsible for the costs of mailing the product and proof of purchase.

Thymes reserves the right to verify all information provided, require valid proof of purchase, and deny guarantee requests at its discretion in cases of suspected fraud or misuse of the 60-Day Satisfaction Guarantee. For any questions regarding authorized Thymes sellers, customers should contact the Customer Experience team at 1-800-352-4071.

This policy is designed to provide clarity, ensure fairness, and support a positive customer experience, while maintaining quality control and protecting against misuse of the return and guarantee process. Customers are encouraged to follow all return instructions carefully to ensure smooth processing of refunds or exchanges.